About

Chargelytics Consulting is focused primarily on offering consulting services and research in card-not-present fraud, payments and chargeback management.  With over a decade of experience as both a merchant and an acquirer, the principal consultant of Chargelytics Consulting is passionate about providing customized solutions to reduce risk while maximizing revenue, as well as providing value to the ecosystem through customized research and reports. 


Biography

Karisse Hendrick is the founder of Chargelytics Consulting.  She brings almost a decade of knowledge and experience in this space to help merchants create their own unique fraud and payments strategy, as well as writing reports and articles to support the industry.  Most recently, Hendrick served as program manager for the Americas and in-house industry expert at the Merchant Risk Council, where she worked closely with leading merchants, developing proprietary training programs, shaping content for the group's annual conference, writing articles on news and best practices and representing merchant interests with the major card brands and federal law enforcement.

Previously, she built and managed the fraud and payments department for high-end retail rental company Bag Borrow or Steal that lowered its overall fraud rate by 97 percent in 18 months.  She has also served as an industry consultant, creating fraud and chargeback processes for Expedia and other online merchants.  In addition to consulting, Karisse contributes content and thought leadership to CardNotPresent.com and the CNP Expo and also conceives and executes special projects, all with the wants and needs of merchants firmly in mind.